How to Complain

What to complain about

You can make a complaint to the Advertising Standards Bureau about an advertisement which raises an issue under Section 2 of the AANA Code of Ethics, the AANA Code for Advertising to Children, the AANA Food & Beverages Advertising & Marketing Communications Code, the Australian Food and Grocery Council's Responsible Children's Marketing Initiative, the Australian Quick Service Restaurant Industry Initiative for Responsible Advertising and Marketing to Children, or the Federal Chamber of Automotive Industries Code. You can find more more information on the Codes here.

Before submitting a complaint, please check here to see if your complaint is a matter that the Advertising Standards Bureau can consider or that should be referred elsewhere.

How to complain

Lodge a complaint using the online complaints form.

You may also view the complaints process and contact details.

• All complaints must be submitted in writing. 
• A complainant must provide details of the advertisement that are sufficient enough to identify the particular advertisement in question, as well as what was found to be offensive about the advertisement. 
• A mailing address is also necessary in order to contact the complainant in regards to the progress of their complaint. 
• Separate complaints regarding different advertisements must be submitted separately for expedient processing. 

Compliments

If there is an advertisement you liked and would like to pass on these comments to the advertiser, email:

administration@adstandards.com.au