Following receipt and verification of a response, a case manager will consider the response and assess if the information provided addresses all issues raised in the complaint and also check if the response addresses all elements within the Codes and any applicable Initiatives.

If the information provided is deficient or some information is missing a case manager will contact the advertiser and make a request for the additional information.

When a case manager has assessed a response as complete, advertisers are notified by email confirming the receipt of all requested information.