Lodge a Complaint
Ad Standards response to COVID-19
Ad Standards is committed to providing a responsive and efficient advertising complaints adjudication system for Australia as the situation around coronavirus (COVID-19) continues to evolve.
Please continue to lodge your complaints through our website as below, or by post to PO Box 5110, BRADDON, ACT, 2611.
Ad Standards will continue to monitor the situation as we maintain our capacity to respond to community concerns about advertising content, while ensuring the safety of our team.
Any changes to business as usual, including the timeframe for turn-around, will be advised on our website.
The Ad Standards Community Panel considers complaints about advertising or marketing communications where the complaint is something listed in a number of Industry Codes.
Can we consider your complaint?
In order to make sure you are complaining to the right body, please take time to consider the following before you lodge a complaint:
- Is your complaint about an advertising or marketing communication?
- Does your complaint raise an issue that is in one of the Industry Codes ?
- Has the Panel already considered complaints about the advertisement you wish to complain about ?
- Are you a business owner complaining about a competitor’s advertising? Refer to Ad Standards Industry Jury
The below questions are designed to ensure that we are able to consider your complaint. Once you have answered the below questions you will be taken to the complaint lodgement form.